Let us answer your questions!
Q: What are the ingredients of your Nail wraps? Are they really Real Nail Polish?
Yes! They are made pretty much of the same ingredients as the regular nail polish (liquid one) plus other safe chemicals to preserve the wrap mode, the main ingredients are:
- Nitrocellulose -Polymer
- Hydroxycyclohexyl Phenyl Ketone - Coating
- Dipentaerythrityl Hexaacrylate - Monomer
- N-Butyl & Ethyl Acetates - Color and preservatives
- Styrene/Isoprene Copolymer - For Elasticity, molding and shaping of nail wrap
- Polyacrylic acid & Bistrimethylbenzoyl & Phenylphosphine Oxide - Ingredients to help adhering the nail polish wraps.
Q: How long would my order take to ship after placing my order?
It usually gets shipped the same day or not later than next business day. Orders placed over the weekend (Saturday or Sunday) are mailed until Monday.
Q: How long will my order take to be delivered?
Our estimated time for delivery is usually from 5-9 business days however USPS is experiencing serious delays due to Covid, short staff and other situations out of our control and it has been taking up to 15 business days (excluding weekends and holidays) to complete their deliveries, we appreciate your patience and comprehension in advance.
Q: I made my purchase with free shipping, Can I get a tracking number?
No, unfortunately in order to bring you the most affordable price, we send our deliveries via USPS First priority with no tracking, only paid shipping at check out includes tracking.
Q: It's been now 15 business days and still do not receive my order, I paid with Free shipping service, what shall I do?
Please send us an email at firstname.lastname@example.org with your order details, we will contact USPS to validate if it was not undelivered and return and let you know the next steps to take. For more information please review our refund policy.
Q. I had postage due on my "free shipping" order when it arrived, what should I do?
Unfortunately even when we are we are using an integrated USPS scale to our software to weight our deliveries and ensure USPS compliance, there has been a handful of exceptions where USPS offices are still claiming additional postage to our customers without notifying us back of this issue, if this is your situation, please send an email to email@example.com with a picture of the receipt showing the postage due and we will send a reimbursement back to you original payment method for that amount so you can pick up your order. We continue to work with USPS to address every case in one on one basis.
Q: What happens if my product is damaged?
Please contact us at firstname.lastname@example.org and send us a picture, we will replace it immediately for you
Q: My order is missing one piece, Can you please send me the missing one?
Of course! Please contact us at email@example.com and tell us what is your nail wrap missing and we will send it your way asap!
Q: You sent me the wrong set, shall I return this one and would you send me the correct one?
No need to return it! simply send us an email at firstname.lastname@example.org indicating the wrong set received and we will send the correct one asap.
HAVE A QUESTION? Send us an email at email@example.com